Phoenyx Luxury manages projects, transactions and client relationships for our clients. The essence of our luxury philosophy is seamless communication. Like an unbroken value thread that extends from our clients to their clients. As inhouse consultants our role is to ensure the thread remains unbroken in the first instance, and to lend it an aspirational quality in the second.

Our background is in the luxury space, with 10 years of client acquisition, conversion, and relationship management. And in luxury as elsewhere, we believe the essence of client services combines product knowledge, professional expertise, and personal empathy, into unique client experiences. So this is our luxury remit.

The Luxury Remit

Inhouse Discovery & Conversion

Dialogue: Conversations and connecting with your clients.
Discovery: of client requirements in the context of your business offering and value cycle.
Delivery: Client conversion, transaction management, and project delivery.

Inhouse Client Relationship Management

Feedback and client relationship management post project or transaction.
Longterm client relationships for multiple projects or transactions.
An aspirational quality and a referral network to support your marketing strategy.

Value Added Services

Client service process control and improvement via Phoenyx Advisory
Client-centric software solutions via Phoenyx Technology
Sales and client service development programmes by a Phoenyx vetted specialist.
Referrals and introductions via the Phoenyx network in general and the luxury space in particular.

Luxury Case Studies

Client conversion and CRM with an ATV of £1000 and sales of £200,000 p.a., from £5,000 spend
Prada Group certified brand ambassadorship based on client feedback to Church's CEO.
Client acquisition model for an App studio scale-up, with an ATV of £10,000 towards £200,000+ over 12 months.
Designing and implementing a revenue model for a transport tech startup - taking it from conception to ongoing trading over 2 years.

Referrals

Steven was a great consultant, always very sales orientated with a keen interest in giving the customer the best service. Consistently the top seller in store his figures always spoke for themselves.

Lee-Ann McCall | Retail Manager | Strathberry

Highly recommend Steven for his client service skills. Whilst working together he always took the time to get to know his clients and listen to their needs. He is polite, courteous and knows how to look out for his clients as well as colleagues.

Lynette Low | Running Coach

Steven shows consistent commitment to his team and to the store by actively driving himself to achieve personal sale targets and by working with the team to generate successful results on key performance indicators.

Gillian Nimmo | Director | Orb Recruitment

The Luxury Journal

Personally...

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Reflection #1

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